Privacy Policy
1. Who We Are
Pulsenox ("we") provides software products for industrial and technical organizations, accessible at pulsenox.com. Contact: contact@pulsenox.com.
2. What We Collect
- Account data: name, email, company, role, and encrypted password when you create an account.
- Usage data: analysis type, timestamps, and usage counts — used for trial enforcement and service improvement.
- Analysis content: the descriptions and context you submit for AI analysis are processed to generate results. Analysis summaries (first 200 characters) are logged for your session history.
3. What We Do NOT Collect
- Raw measurement data files and thermal images are processed in your browser session — we do not permanently store your uploaded files on our servers.
- We do not sell, rent, or share your personal data with third parties for marketing.
4. Third-Party Processors
- Supabase — authentication and database hosting (data stored in AWS ap-southeast-1, Singapore).
- Anthropic — AI analysis processing. Analysis queries are sent to Anthropic's API to generate diagnostic outputs, subject to Anthropic's data policies.
- Netlify — website hosting.
5. Data Retention
Account and usage data is retained while your account is active. You may request deletion of your account and all associated data at any time by emailing contact@pulsenox.com. Deletion is completed within 30 days.
6. Security
Passwords are hashed and never stored in plaintext. Data access is protected by row-level security — each user can only access their own records. All traffic is encrypted with TLS.
7. Your Rights
You have the right to access, correct, export, or delete your personal data. Contact us to exercise any of these rights.
8. Changes
We may update this policy. Material changes will be communicated by email to registered users.